First-class machines are matched by first-class service:
No one knows your machines as well as you do. Apart from us. That's why no one can offer you a better service than MATSUURA. Namely, one that fits you and your requirements 100 percent.
Our reliable, competent and fast MATSUURA customer service is optimally tailored to your individual requirements and challenges: from consulting to commissioning and maintenance of the machining centers.
This is how we work:
First listen and understand, then do.
Dedication, commitment and customer proximity have always been values that we focus on in the development of our products. Of course, we are no exception when it comes to service. For us, it is a matter of course to first listen to our customers in order to really understand what their individual requirements and challenges are. This is the only way we can realize a perfect after-sales service.
What MATSUURA Service offers you
A well-developed network of qualified service technicians
Use of experienced external employees
Fast deployment possibilities in Germany and Austria
Service locations throughout Europe
Availability from 7 a.m. to 6 p.m., hotline for telephone troubleshooting, also Saturdays from 8 a.m. to 2 p.m.
Service training on site or in our showroom
Individual maintenance contracts and packages
Everything from a single source: Machine conversions at fixed prices